Beware! Barclays doesn’t know when your card is being used!

Is the second time in four weeks that Barclays blocks my access to my and my company’s accounts online. Or do they?

I have a couple of savings accounts with them and a current account where I receive a small amount every month. This amount goes straight to the savings account every month, so I only use the debit card to access my accounts online, no shopping, no ATM use (and apparently that qualifies as not using the card regardless of how many times you use it per day to access your accounts online).

A while back I already wrote about the inconvenience of their PINsentry invention, and how the ill-thought experiment cost me more than my share of stress for the sake of security (from their own incompetence, I guess.) They don’t even count the forced used of your card on their PINsentry as existent.

Two unrequested debit cards were issued from our business account and this created a problem too difficult for their little brains to handle.

My personal debit card was blocked (hence I couldn’t access the accounts online), I received a business debit card and no PIN for it, so I couldn’t access online banking.

After several calls with as many useless customer service assistants as I could speak to, they told me I had to go to the original branch where I opened the account to ask “why” they had block my personal debit card. Needless to say, living now 50 miles away, I refused to do a 100 mile round trip just for their incompetence.

I walked down the local Barclays branch and the manager couldn’t figure out what had happened and told me to call customer services again.

After a week without solutions, someone at business customer services told me that my account seemed duplicated, and they had blocked my personal account (even though we never asked for debit cards to be issued from our business account). The lady on the phone told me that she would try and fix it, but she couldn’t told me when. “Keep trying” she said. But if I tried more than 3 times, my online access would be blocked automatically, so I told her I could not do what she was asking me to. Her solution?  “You will have to call every now and then to see whether it has been fixed.” (!!!!)

After a week, I tried at an ATM and the card was working again.

Fast forward to last December 31. Same problem as above. Don’t try to sort anything over new year’s, so I just called them again.

Same thing but this time around, dealing with India. Duplicated account, expired card (true, but never got a replacement) and manual block of the card from the branch were I have to go personally. I refuse again and they told me to go again to a branch and try to find out. I asked to speak to someone who would tell me why business debit cards were issued without our consent and why my personal debit card was blocked and not replaced and she tried to put me through with the complaints department!! That’s how they solve problems, pass it on to complaints department.

I went ballistic and when I asked her why she was putting me through with the complaints department when I didn’t have any complaint (yet) I just wanted an answer, the lady on the phone told me that “that’s just the name of the department but they deal with it.” Ludicrous.

I am now waiting for the local branch to open and start all over again. Ridicoulous.

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: